Passport Support Associate III

Job order - J1225-1994 - Permanent Full Time Title Passport Support Associate III Category Administration City Los Angeles, California, United States Job Description CGI Federal is looking for experienced Support Associates to support the Los Angeles Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and have the ability to work as a team in a fast‑paced environment. Responsibilities Operate various equipment for high‑speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will‑Call counters: At the Information Station, ensure appointment is scheduled; Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct "meet‑and‑greets", set‑up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re‑issues, and re‑batch into the system. Qualifications Bachelor’s Degree. Four years of general office experience, including coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Three years of experience utilizing Microsoft Office. Capable of performing tasks while maintaining a high level of accuracy. Ability to work in one place and traverse the office on a continuing basis. Must maintain constant awareness of all aspects of internal and external security. Ability to successfully complete the CGI Background Investigation (includes 50 State Criminal, Education and Employment checks; may include Credit and/or Driving Records check). US citizenship and ability to obtain an MRPT clearance. Selected candidates must be able to frequently lift and carry up to 45 lbs.; the position may require long hours of standing, walking around the worksite for the entirety of the shift. Benefits Eligibility to participate in an attractive Share Purchase Plan (SPP) that matches dollar‑for‑dollar contributions up to a maximum for their job category. 401(k) Plan and Profit Participation for eligible members. Paid Time Off (PTO). 10 Standard Holidays. Health & Welfare Benefits as per Service Contract Act. Compensation Hourly Rate: $22.87/hour Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. Accommodations CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Background Investigation All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components may vary based on assignment or level of U.S. government security clearance. Some investigations may include a credit check. #J-18808-Ljbffr