Assistant Customer Service Team Lead - Malta

Assistant Customer Service Team Lead - Malta

Location: Malta, NY, US, 12020 Company: Pay Range: $18.00- $25.50

SUMMARY

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

• Responsible for ensuring that the highest level of customer service and courtesy is provided at all times.
• Consistently work within company 5S efficiency standards.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Responsible for training and supervising all cashiers, bottle associates and service clerks.
• Schedule associates and performs other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
• Responsible for cash control of all media's collected at registers, according to company policies and procedures.
• Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
• Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc).
• Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures.
• Responsible for ensuring that all pricing errors are recorded on a timely basis.
• Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
• Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean.
• Ensure that all Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Satisfactory Performance Reviews. Strong Organizational skills and ability to multi-task. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic Literacy. Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours Exposure to Hot Environment Occasional 1-3 Hours Bending Constant 5-8 Hours Walking Constant 5-8 Hours Standing Constant 5-8 Hours Sitting Occasional 1-3 Hours Squatting/Kneeling Constant 5-8 Hours Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours Twisting Constant 5-8 Hours Pivoting Constant 5-8 Hours Lifting Occasional 1-3 Hours up to 75lbs Pushing/Pulling Frequent 3-5 Hours up to 75lbs Lifting Frequent 3-5 Hours up to 50lbs Lifting Occasional 1-3 Hours up to 25lbs

EQUIPMENT USED

Phone Computer Applications Calculator Register Cleaning tools, mop, broom, rake, and shovel Floor Machine

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.