Field Service Technician

divh2Field Service Technician/h2pZiegler CAT has an opening for a full-time, experienced Field Service Technician to work on heavy diesel truck, construction, and agricultural equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base./ppFounded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!/ppThe pay range for this position is $38.00 to $51.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicants location. Along with competitive pay, full time positions are benefits eligible which includes:/pulliHealth, Dental, Vision and Life Insurance/lili15 days of PTO your first year, accrual starts day 1/lili9 paid holidays/lili401(k) plan with company contribution and match/liliHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year/liliShort-Term and Long-Term Disability Insurance, FSA EAP/liliPaid Parental Leave Funeral Leave/liliFitness membership discount/liliEducation Assistance/liliSafety Boot Reimbursement, PPE Uniforms provided/liliTool Insurance/liliSafe, clean and friendly work environment/li/ulpResponsibilities:/pulliDiagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area/liliResponds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided/liliUsing a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations/liliMaintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained/liliPositively interacts with manager and team members to satisfy customer needs/liliProvides assistance to all other levels of technicians as needed in regard to troubleshooting repairs/liliCommunicates job status with supervisor and communicates job is completed to receive the subsequent assignment./liliMaintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis/liliDocuments labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer/liliWilling to respond to after hour emergency calls as directed by supervisor/liliIdentifies and communicates the need for parts for inventory/liliPerforms other duties as assigned/required/li/ulpQualifications:/pulli2-year technical degree or high school diploma and several years of comparable mechanic experience/lili5+ years of relevant diesel equipment repair experience, preferably some field experience/liliKnowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems;/liliPrevious experience with CAT equipment, AGCO RoGators and TerraGators a plus but not required/liliPossesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics./liliPersonal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills/liliAbility to maintain safe and clean work environment/liliWilling and able to respond to after-hour emergency calls as directed by supervisor/liliBasic computer skills/liliOwn mechanic tool set/liliMust have and maintain a clean driving record/liliClass A CDL or willingness to obtain one within a defined period of time/liliObtain a DOT medical certification card/liliPass a DOT pre-employment drug screen physical/liliAble to operate equipment safely/liliThis role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement/li/ulpMinimum Physical Requirements:/pulliPush/pull up to 50 lbs/liliLift/carry up to 60 lbs/liliLift bulky objects/liliStanding, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling./liliWorking conditions may be indoor and/or outdoor. Noise level may be loud at times./li/ulpDOT driving requirements:/ppApplicants must be able to obtain valid Class A CDL, obtain a DOT medical certification card, and pass a DOT pre-employment drug screen and physical./ppThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals./ppAt Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./p/div