Warehouse CSR

Warehouse Customer Service Representative

Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers do what they do better. With an expanding network of fulfillment & distribution centers across the U.S., Sunland helps companies improve supply chain performance & enhance customer experience with lean warehouse solutions, connected technologies & value-added logistics services.

Since Sunland was founded in 1982, the most consistent answer to the question What makes Sunland a great place to work? continues to be, The people & the culture.

As Sunland has grown from a local to national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunlands Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.

Shift: 7:00am-3:30pm

JOB SUMMARY:

The Warehouse Customer Service Representative (WCSR) is a customer-facing role within the warehouse, responsible for handling customer inquiries, coordinating order fulfillment, and ensuring smooth logistics operations. This position bridges warehouse operations with customer service, ensuring accuracy, efficiency, and satisfaction. The WCSR has an in depth knowledge of customer products, procedures and processes

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written and interpersonal communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
• Ability to calculate figures and amounts
• Ability to interpret technical documents
• Ability to work in a team environment

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); two years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Possess or have ability to become forklift certified
• Valid Drivers License or equivalent

LANGUAGE SKILLS:

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.

REASONING ABILITY:

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day.

WORK ENVIRONMENT:

The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection. The performance of this position may occasionally require exposure to areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.