Keyholder (PT) - The Shops at Mission Viejo

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals. If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you! What You’ll Do Drive Sales & Client Engagement Lead by example in achieving and exceeding individual and store sales goals Proactively engage customers, assess needs, and deliver personalized styling solutions Build and maintain strong client relationships through effective clienteling and follow‑up Identify opportunities to cross‑sell and upsell to maximize each transaction Leverage product knowledge to confidently communicate value and drive conversions Lead the Sales Floor Inspire and motivate associates to deliver high-performance selling behaviors Create a dynamic, energetic, and results-focused sales culture Coach team members in real time to improve selling techniques and client engagement Execute UNTUCKit University training and reinforce daily performance conversations Deliver Operational Excellence Open and close the store with accountability for results and standards Maintain a visually compelling, sales-focused floor environment Ensure stockroom organization supports selling efficiency Monitor KPIs and contribute insights based on customer feedback and sales trends What You Bring Prior retail leadership or keyholder experience Proven ability to drive sales and influence team performance Strong clienteling skills and a customer‑first mindset High energy, strong communication skills, and a passion for results Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun Proven work experience as a Supervisor, Key holder or Assistant Manager Basic understanding of sales principles and customer service practices Proficiency in Apple products and G‑suite, Omni‑channel POS systems Solid communication and interpersonal skills Ability to work in the store alone Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays. High school degree Part Time: Hours May Vary. Benefits Retirement Plan (401k) Paid Time Off (& Public Holidays) Training & Development Casual working environment Wellness Resources 50‑75% employee discount Pay Range: $20 - $21 hourly rate #J-18808-Ljbffr UNTUCKit