Global Technical Product Advisor, Can-Am Off-Road

Global Technical Product Advisor - Can-Am Off Road

We are looking for a Global Product Advisor (Can-Am Off-road) who will report to the Product Support Team Lead and who'll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront of delivering outstanding service to BRP's customers.

You'll have the opportunity to:

• Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.
• You'll thrive in this role if you have the following skills, experience and competencies:
• Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
• Skilled in connecting product knowledge with dealer support and customer satisfaction.
• Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials.
• Experience using CRM or ERP systems and Google Suite or Microsoft Office.
• Minimum of 5 years of relevant technical experience in Powersports.
• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
• Fluency in English is required; proficiency in French or other languages is advantageous. This is a remote position with some travel required.

At BRP, when we talk about benefits, we go all in. Let's start with a strong foundation you want it, we have it:

• Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away: winding down is as important as creating the future of recreational products.
• Flexible work schedule/Hybrid ways of working: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
• Additional 3 days paid leave: between Christmas and New Year's, we close our facilities and refill on good times.
• Life and Salary Continuous Insurance: this program is here for you, whatever happens, so you can focus on what matters.
• Employee Purchase Program: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

What about some feel good extras:

• PWC License: BRP paid, yearly PWC license.
• Ride Days/Access to Sea-Doo & Can-Am Units: unwind and enjoy our products, with the team or with friends and family.
• Social Club: together, we create moments to remember.
• Wellbeing line of credit: we appreciate your health and well being.

The road should belong to everyone. We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products. We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us. Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.

Welcome to BRP. We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.