Automotive Service Department Manager

Job Description

Job Description

Victor Chrysler Dodge Jeep Ram is looking for a strong & experienced ‘Hands-On' Service Manager to run a growing Service Department. Responsible for controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.

We offer:

• Signing bonus (based on experience)
• Competitive base salary and monthly performance bonus
• Healthcare, Medical and Dental insurance options
• 401(k) plus company match
• Paid vacation, accrued sick time

Responsibilities:

• Oversee the Service Department to include Auto Technicians, Service Advisors, Detailers and Service Lane
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Ensure customers vehicles are diagnosed and serviced properly and in a timely manner
• Ensure customers are kept informed of the status of repairs, and timing of completion
• Resolve customer complaints in a timely and effective manner
• Manage all warranty submissions
• Conduct regular Service Department meetings, including safety meetings
• Ensure that all required position-based training and testing is completed on a timely basis by all department team members
• Ensure that the service department remains in compliance with OSHA, DEC etc. regulations
• Must be results- driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Motivate, train, develop, and reward employees
• Maintain value, quality, integrity, and a high Customer Service Index measurement

Qualifications/Requirements:

• Previous franchise dealership Service Management experience required (Chrysler, Dodge, Jeep, Ram a plus) ; Parts Management experience in addition is a plus
• Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law .