Clinical Trainer 1 (IN)_Clinical Services

Clinical Trainer I

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

Under the supervision and direction of the Area Services Director, analyzes, coordinates and facilitates the training needs of non-licensed staff members; provides HIPAA compliant, gold standard customer service and support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks. Manages and supports a positive learning experience for trainees, residents, interns and externs.

What will you be doing!

• Exhibiting high degree of accountability, independent judgment, flexibility, and time management skills.
• Providing one-on-one training onsite and virtually; utilizes training checklists; reviews competencies; stays current on changes in health center protocol.
• Performs health center duties on a regularly scheduled basis in order to assure clinical skills are maintained.
• Providing non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
• Demonstrating clinical expertise and skills in the following areas: Patient Education, Abortion and Family Planning Services, vital signs, phlebotomy, injections, lab testing and policies, ultrasound, sterilization procedures, follow-up, EPIC, sterile technique, emergency practices and procedures, and regulatory compliance and organization procedures and policies
• Identifying, delivering, and evaluating training for individuals and groups in collaboration with Health Center Manager. Coaching individuals and groups to achieve desired performance outcomes. Assuring training delivery meets clinical standards and guidelines and regulatory compliance requirements.
• As requested by supervisor, research, develop, and maintain training plans and materials. Consulting with subject matter experts to suggest content as necessary. Assures that training content meets clinical standards and guidelines and regulatory compliance requirements.
• Working with ASD/Clinical Trainer team to assess training needs, identify systems issues and barriers to effective delivery of training to develop cohesion and effectiveness of clinical training programs.
• Assuring that all training functions are accurately documented in a timely fashion in HealthLMS; performs audits as needed.
• Participating in constructive feedback processes with staff and team and incorporates feedback received to improve performance in the delivery of training programs.
• Supporting and encourages the inclusion of residents, interns, and externs into the provision of services within health centers. Acts as a consultant to Clinical Services Leadership to communicate and implement best practices to support a positive learning experience.

Minimum Qualifications:

• High school diploma or equivalent
• Medical Assisting Program or AA degree in Health Sciences or Nursing preferred
• CPR (current certificate
• Minimum of one year experience as a Senior Medical Assistant, PCTL, or equivalent

Preferred Qualifications:

• Fundamental concepts, practices, and procedures of medical terminology and medical record documentation
• Fundamental concepts, practices and procedures used in a medical office environment
• Using electronic medical record system (EMR)
• Intermediate Proficiency in Microsoft Office Suite
• Performing Ultrasound
• Abortion care experience

Location & Travel: This role is headquartered at our Georgetown Road Health Center in Indianapolis and serves as a regional training resource for multiple health centers. The Clinical Trainer will regularly travel to provide in-person onboarding, education, and ongoing staff development at our locations in Indianapolis (Georgetown), Bloomington, Lafayette, New Albany, Lexington, and Louisville. Candidates should be comfortable with frequent regional travel and possess reliable transportation to meet the needs of the role.

Salary Range: Indiana/Kentucky: $24.91 - $41.51 hourly

Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Position Type: Full-time - non-exempt

Benefits Eligibility: This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to View email address on click.appcast.io.

Other Information: All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.