Manager PGO Area Operations Support

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, August 6, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Number of positions: 1Mobility: OnsiteResponsible for providing leadership and direction for area operations support within assigned ops area. Direct organizational leadership responsibilities include customer design, reliability, and contractor oversight job functions. Leader is accountable for delivering operational excellence through the Customer Delivery focus areas of event free operations, customers service, and financial growth focus, and employee engagement. Each Customer Delivery operational area averages approximately 150,000 customers for which this role is directly accountable to serve through relentless pursuit of customer satisfaction by empowering our employees to deliver the experience our customers desire. This position is accountable for safe, reliable, and cost-efficient operations of the distribution assets with assigned area and to work as one team in collaboration with peers across Ops Centers within the Ops Area, Zone, and Region to achieve strategic and tactical performance objectives. Leader must demonstrate the ability to foster an environment of organizational accountability which demonstrates high performance standards and employee ownership for daily job functions.Direct leadership responsibilities include the following three key functional areas:Customer interface and work order design for new residential, commercial, and industrial customer construction and existing customer load expansionsOps area reliability metrics, outage follow-up, outage data corrections, outage review meetings, GIS corrections, and work design for related activities, corrective maintenance, ops level identified issuesLine contractor oversight, construction quality, T&E rate approval, invoice approval, thorough knowledge contractors and work assignments for assigned ops areaThis position works collegially with operations center peers, including line construction, service delivery, trouble response, and distribution resource specialist and other company leaders and peers to set process metrics and budgets that meet all business needs; and monitor the same to ensure consistent and effective process execution.Basic/Required Qualifications:Bachelors degree in Engineering, Business Management or Other TechnicalSix (6) Years of Related ExperienceIn lieu of BS and 6 years of experience, 10 years of experience and a High school diploma/GED can be considered.Preferred Qualifications:Professional Engineer (PE)Additional Preferred QualificationsBroad knowledge of distribution systems, standards & equipment, and associated safety policies, practices, and proceduresWorking knowledge of applicable safe work practices and standardsAbility to motivate team members at multiple levels of the organization and lead others through changesThorough understanding of budgeting and goal setting practices and the ability to manager departmental budgets to achieve financial and operational goalsKnowledge of Environmental and Health & Safety (i.e. Environmental Checklists)Ability to work in a self-directed manner and lead others to achieve high-quality and high-quantity resultsStrong interpersonal skills and the ability to build cooperative working relationships across multiple levels of the organization and across departmental boundariesEffective written and oral communication skillsKnowledge of the Distribution Engineering & Construction Process, Standards Programs; Budgeting and Financial Management; Customer Service• Working knowledge of workforce resource and work management and contract administration.Supervisory/leadership experience in a related field.Prior knowledge or experience in distribution operations (construction and maintenance) and/or Engineering.Working knowledge of project management principles.Knowledge of Maintenance ProgramsKnowledge of the State Regulatory Requirements.Highly developed leadership, team development, technical, and project management skills directly related to electrical distribution engineering, construction, and operations.Extensive analytical skills and ability to identify issues and propose thoughtful, innovative solutionsThe ability to work with abstract ideas and incomplete data to develop coherent plans and programs.Strong interpersonal and analytical skills, the ability to work collaboratively across organizations.Ability to influence and negotiate effectively; Highly developed written and verbal communication skills to express ideas and influence a wide audience.Ability to prepare and effectively present concepts one-on-one and in group settings.The individual must balance financial, engineering, legal, and regulatory factors to develop and manage plans and programs.Demonstrated knowledge of Commercial Contract ManagementDemonstrated knowledge in Sourcing and Commercial Risk areasWorking ConditionsOnsite Mobility Classification – Work will be performed at a company facilityTravel Requirements15-25%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibilitySummaryLocation: Kokomo, INType: Full time