Customer Care Manager - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Paid time off
• Training & development

Do you love helping people, solving problems fast, and building relationships that last? If so, we want you!

We're hiring a Customer Care Rep with a sales component to own the full customer journey-from the first conversation to ongoing support. This is a role for someone who's confident on the phone, great with follow-up, and thrives when customers are counting on you.

Location Address: 2512 Southwest Square Jonesboro, Ar 72401

At David McClain State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us

What you will do

• Talk with customers every day and provide friendly, expert support
• Help customers find the right solutions (quotes, options, recommendations)
• Keep deals moving with proactive follow-up and great communication
• Support existing customers with changes, questions, and service needs
• Maintain accurate records in our CRM (so everything is tracked and commission is correct)
• Be part of a team that values responsiveness, integrity, and doing things the right way

Who we're looking for

• Strong communication skills (phone + email)
• A customer-first mindset and a calm, confident approach
• High attention to detail and consistency with documentation
• Prior experience in customer care, sales, or a service role is a big plus
• Must be able to obtain applicable state insurance licenses.

Why you will love it here

• Real opportunity to grow your skills and your income
• A role that's more than "just answering phones" - you'll build momentum and make an impact
• Supportive team culture + clear expectations
• Systems and training to help you succeed (not throw you in and hope)

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Jonesboro, AR and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.