Floor Host

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Floor Host

The Floor Host serves as the primary point of contact on the office floor, delivering a hospitality-focused experience for employees, guests, and visitors. In this highly visible role, you will provide support, answer questions, connect individuals with the appropriate resources, and help ensure a seamless workplace experience. The Floor Host works closely with office services teams to maintain a professional, welcoming, and well-functioning environment.

• Position: Corporate Floor Host (Hospitality Focused)
• Shift: Full-Time | 10:00am-7:00pm Monday-Friday
• Location: Houston, TX 77002
• Pay Rate : $20.09/hour | 37.5 hours per week

Key Responsibilities

• Provide real-time support for meetings across all office floors by connecting with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room setup requirements via email to ensure expectations are met, including lighting, supplies, audiovisual equipment, room temperature, and other meeting needs.
• Conduct regular floor walks to ensure all workspaces, meeting rooms, and common areas remain clean, organized, and presentation-ready.
• Anticipate customer needs and utilize available tools and resources to provide prompt, effective solutions, with a focus on first-contact resolution.
• Maintain awareness of office activities, events, and building services to confidently answer questions and provide assistance in person, by phone, and via email.
• Support the organization's hoteling and flexible workplace model by assisting employees, guests, and visitors in securing appropriate workspace accommodations.
• Monitor meeting room occupancy and reclaim unused reserved spaces when appropriate to maximize workspace utilization.
• Optimize meeting room and workspace availability by ensuring reserved spaces are actively being used as intended.
• Monitor meeting rooms throughout the day for participant arrivals and departures, no-show reservations, and room capacity accuracy. Ensure work areas are properly closed and prepared for upcoming meetings and events.
• Partner with the Facilities and Maintenance teams to maintain a pristine workplace environment. Report issues such as damaged furniture, carpet stains, lighting concerns, or other facility-related matters through the appropriate ticketing and communication channels.
• Provide meeting organizers with contact information for additional support during meetings and return afterward to reset rooms for the next scheduled event.

What You'll Bring

• A customer-service mindset with a passion for creating exceptional workplace experiences.
• Strong communication and interpersonal skills.
• The ability to multitask and remain organized in a fast-paced environment.
• A proactive approach to problem-solving and anticipating customer needs.
• Professional presence and a commitment to maintaining a welcoming office environment.

Position Requirements/Experience/ Education:

• 2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time

• Works well in a fast-paced environment

• Good listening and professional demeanor

• Must be able to navigate clients of every professional level.

• Maintain a high level of professional appearance and demeanor

Competencies:

• Client first mentality

• Demonstrates accuracy and attention to detail

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing

• Solid decision-making skills within the scope of the position

• Ability to meet deadlines and work under pressure

• Excellent verbal and written communication skills are necessary.

• Actively listen and identify both spoken and unspoken needs

• Ability to use technology

• Prioritizing, flexibility, adaptability

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.


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Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.