Applications Scientist - NGS

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all. Learn about the Danaher Business System which makes everything possible. This position is part of the Scientific Applications Support team located in the United States of America and will be on-site in Coralville, IA; Boulder CO; or Raleigh, NC. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things! In this role, you will have the opportunity to: Communicate with and support customers to provide pre- and post-sales technical support for a growing NGS product offering. Answer all NGS-related customer inquiries received by phone, email and chat. Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Use available resources to formulate a timely and informed customer response; reach out to appropriate resources as necessary if the customer concern falls outside range of expertise. Proactively resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction. Support other IDT service departments and IDT Sales teams through consultation or escalation of product questions, customer issues, and technical inquiries as needed. Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database. The essential requirements of the job include: Bachelor’s degree (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics); Master’s degree or PhD preferred. Deep expertise in NGS applications with >3 years in the genomics industry preferred. Ability to analyze data, identify key issues, and proactively solve problems using critical thinking skills. Effective written and verbal communication skills with message appropriately tailored to audience. Capable of understanding and articulating complex scientific, interpersonal, regulatory, and business issues. It would be a plus if you also possess previous experience in: Experience in a customer support or customer-facing role; experience providing technical support to key or strategic partners preferred. Demonstrated ability to multitask and adjust priorities in a quick paced environment. Advanced theoretical knowledge of, practical experience, and troubleshooting experience in NGS library preparation and targeted resequencing workflows. IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The annual salary range for this role is $95-105K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-LM3 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:View phone number on click.appcast.io or View email address on click.appcast.io. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.