Caregiver Manager

Job Description

Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Caregiver Managers are the direct supervisors to caregivers and make critical decisions related to staffing cases. The Caregiver Manager is also responsible for maintaining detailed, accurate records related to caregivers and scheduling. The Caregiver Manager is responsible for performance management of the caregiving staff, including, coaching, counseling, and recommendations for training and evaluation of skills duties. The Caregiver Manager collaborates with all members of TheKey Team and with other managers/supervisors as needed.

Essential Duties and Responsibilities:

• Overseeing all aspects of caregiver performance management, ensuring that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR-related issues, partnering with the HR team as needed.
• Providing one-on-one supervision to the caregivers, including training, coaching, counseling, disciplining, hiring, and firing, and ensuring the caregivers are fully prepared for assigned duties.
• Independently analyzing each caregiver to identify the best caregiver for each job assignment based upon relevant factors, including the client’s needs and goals and the caregiver’s skill level, reliability, past performance, availability, and geography.
• Managing the Caregiver Team, responding to their requests, providing leadership and support when needed, and ensuring that caregivers comply with our policies and procedures.
• Supporting the retention of our caregiver staff by providing high-touch, white-glove personnel management service and going the extra mile as needed. This may include referral to additional support systems, including caregiver support specialists.
• Proactively reaching out to caregiver staff to ensure each is faring well and to determine areas of support needed, including scheduled check-in calls.
• Working together with recruiting for facilitating, interviewing, screening, and hiring new caregivers.
• Ensuring each caregiver has successfully completed orientation prior to the first assignment.
• Coordinating additional training as needed.
• Communicating with our clients and their families to ensure a positive and successful relationship.
• Determining the rate of pay a caregiver will receive for their assignments in order to maintain appropriate margins and change for staffing success.
• Responsible for daily entries into the scheduling system; verification of time(s) worked, notes completed, and accurate payroll for the caregivers by the stated deadline.
• Reviewing caregiver performance on an ongoing basis and as appropriate increasing caregivers compensation to align with business goals.
• Authority to make expense decisions as it pertains to the caregiver while maintaining accountability with a predetermined budget.
• Ensuring compliance with any applicable labor laws and/or industry regulations.
• Ensuring proper documentation is entered into the scheduling system for disciplinary action, performance reviews, and termination paperwork where appropriate.
• Responsible for the oversight of caregiver profiles and skill sets in the scheduling system.
• Ensuring caregivers' competence with company tools, systems and technology including our Caregiver App, and Training Platforms Providing after-hours support for our clients and caregivers (including evenings and weekends) – this support may include email, telephone, and/or home visits.

Required Skills, Education, and Certifications:

• Bachelor’s degree in a human or health services field preferred
• High school diploma required
• Previous Supervisory experience a plus
• Must be detail-oriented and have critical thinking skills and the ability to maintain composure under stressful situations
• Ability to multitask and be adaptable in a fast-paced environment
• One plus years of experience in health care, elder care, social work or related industry
• Excellent customer service and communication skills
• Computer proficiency and ability to document timely and accurately in the system
• Current driver’s license and proof of insurance

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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