Customer Support Specialist

Respond to all customer inquiries with a sense of urgency and first contact resolution Process quotes and orders in the ERP system Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved Work toward and contributes to the success of all individual and team goals/metrics Support phone coverage as needed Perform other duties What You'll Bring 3+ year of Customer Service / Support experience within a business-to-business environment Expereince working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred High School Degree or Equivalent required; Bachelor’s Degree preferred Proficiency with Microsoft Office suite Proficiency using an ERP system Ability to work effectively under pressure in a deadline-driven environment Professional verbal and written communication and listening skills Ability to communicate with a diverse population of people Ability to work in a team environment Ability to think critically and analyze issues based on data #J-18808-Ljbffr