Dispensary Store Manager

We are looking for a motivated, reliable, and dynamic Dispensary Store Manager to join our team. You will play a key role in ensuring smooth store operations, driving sales, and leading the team. This position requires leadership, excellent customer service skills, and a problem-solving mindset. The ideal candidate will also have experience operating a retail POS system to complete payments, as well as knowledge of the various effects and benefits of hemp/cannabis products.

Key Responsibilities:

• - Staff Management : Assist in hiring, training, scheduling, and supervising Budtenders. Motivate and lead the team to meet store goals.
• - Cash Handling : Ensure accurate cash management, including daily reconciliations, safe drops, and cash deposits.
• - Inventory Management : Assist in maintaining stock levels, tracking and auditing inventory. Ensure product displays are well-stocked and organized.
• - Customer Service : Provide exceptional customer service by addressing customer tickets, inquiries and resolving complaints. Act as a role model for the team.
• - Problem Solving : Address operational challenges, such as staffing and stock issues. Provide solutions to improve efficiency and customer satisfaction.
• All employees must be able to commute to our Raleigh facilities on a daily basis. Please do not apply if you are not able to commute to Raleigh, as we are not offering relocation assistance for this position.
• Educating customers on the safe use of their selected cannabis products.
• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Accountable for accurately utilizing the Point of Sale system to process payments.
• Staying up to date of new cannabis products on the market as well as the latest industry trends through trade shows and research.
• Correctly weighing, packaging, and labeling cannabis products as required.
• Checking customers' identification documents to verify that they are of legal age.
• Ensuring that the dispensary is clean and well-organized at all times.
• Emphasize the company’s ability to focus on our customers and give them the time, value and respect they deserve.
• Promote a work environment that is positive, customer service oriented and compliant with established policies and procedures.
• Perform other related duties as assigned.

Requirements & Skills:

• Must be 21 years of age or older.
• High School Diploma or education equivalent.
• Previous experience in retail management or supervisory roles.
• Proficiency in Google Docs and Spreadsheets.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a solution-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in cash handling and inventory management.
• Flexible availability, including weekends and holidays.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for growth and development within the company.
• Positive, collaborative work environment.
• Employee discounts

Job Type & Compensation:

This is a W2 Full Time position (30-40 hours per week) with a variety of opportunities for promotions, raises and other advancements inside our company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Raleigh, NC 27603 (Required)
• Work Location: In person