Collections Supervisor

Job Description
• Developing and maintaining innovative and streamlined collection practices and procedures to ensure all receivables are collected and addressed timely.
• Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results.
• Resolving complex collection issues including customer disputes.
• Monitoring and maintaining acceptable bad debt for the organization.
• Identifying accounts requiring legal action.
• Proactively managing and developing system and technology advances to add greater efficiency and effectiveness for the department.
• Managing projects related to collections.
• Supervising and developing employees including communication with staff, hiring and training staff, scheduling and assigning work, providing guidance to staff, and conducting performance evaluations.

Qualifications for Collections Supervisor
• Proficiency with MS Excel, MS Word, and Outlook.
• Excellent communication (written and verbal) in English, Spanish is a plus.
• Contributes to the management of department data processing, telephone and other systems
• Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed.
• Assists Unit Manager in preparing and communicating performance assessments for staff supervised
• 3+ years Collections/Customer Service/Call Center experience