Payment Processing Support Associate 1 (Wire Department)

Job Function / Summary The Payment Processing Support Associate 1 supports the secure, accurate, and compliant execution of domestic and international wire transfers. This role plays a critical part in mitigating financial and reputational risk by ensuring that all wire transactions meet regulatory requirements and internal policy standards. The associate works under moderate supervision and contributes to operational continuity, fraud monitoring, and customer service across the wire transfer lifecycle. Essential Duties & Responsibilities Process outgoing wire transfers and validate incoming wire data in accordance with internal policies and federal regulations (BSA, Reg E, UCC4A). Conduct callback verifications for all outgoing wires over $1 million and for designated accounts, ensuring proper authentication. Monitor daily wire activity to detect and escape potential fraudulent or suspicious behavior and report to appropriate internal partners. Perform daily balancing of the wire system with the Federal Reserve to ensure transactional integrity. Repair and return incomplete or incorrect incoming wires, in line with policy requirements. Respond to internal and external requests for archived wire information, including subpoenas, audits, and security investigations. Support quality assurance efforts by reviewing transactions for accuracy and policy compliance. Participate in cross-training initiatives to support business continuity across multiple wire processing functions. Complete all required internal training and maintain proficiency in wire systems and procedures. Minimum Required Education, Experience & Knowledge At least 2 years of experience in banking operations, preferably in wire, ACH, or payment processing. Familiarity with wire processing platforms and regulatory frameworks (e.g., BSA, UCC4A, Reg E). Strong organizational skills and attention to detail in a high‑volume environment. Proficient in Microsoft Office (Excel, Word, Outlook); experience with FedLine, SWIFT, or equivalent platforms is a plus. Excellent verbal and written communication skills; able to interface effectively with internal departments and external customers. Must successfully complete all required internal training and certification upon hire. Essential Mental & Physical Requirements Ability to travel if required to perform the essential job functions. Ability to work under stress and meet deadlines. Ability to operate related equipment to perform the essential job functions. Ability to read and interpret a document if required to perform the essential job functions. Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. When unable to lift/move/carry this weight, accommodation will be provided if the department/division can do so without undue hardship. #J-18808-Ljbffr Hancock Whitney