Pharmacy Refill Technician

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a hands-on approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Required Schedule

Training Period (First 6-8 Weeks):

• Monday through Friday 8:00 AM - 4:30 PM ET
• Training is completed remotely during standard Eastern Time business hours.

Post-Training Schedule (Remote):

• Monday through Friday with a rotating weekly schedule:
  • 7:30 AM - 4:00 PM ET
  • 10:00 AM - 6:30 PM ET
• Additionally employees are required to work one Saturday every three months from 9:00 AM - 5:30 PM ET.

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers needles/syringes alcohol swabs Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage organize and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues increased productivity quality and customer-service standards.
• Identify trends resolve problems recommend improvements implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organizations value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills : strong interpersonal communication skills strong phone skills highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits : Organized high-integrity attention to detail dependable quality focus empathetic good listener/communicator.

Other : energetic highly motivated team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification :We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

• Years of Experience :Required: 1 years Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians nurses and other healthcare professionals (preferably in a medical clinic) is a plus.

• Education: High school diploma or GED required

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Solid computer skills are required including proficiency in Microsoft Office tools (Outlook Teams Word Excel and PowerPoint) for communication documentation and data management as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process please email

Required Experience:

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