Bilingual Healthcare Call Center Coordinator

Healthcare Call Center Professional

The Healthcare Call Center professional assesses and evaluates member's needs and requirements primarily in a high intensive call centre environment.

Responsibilities:

• Employs a variety of case management strategies, approaches and techniques to manage a member's case.
• Identifies through a screening process for potential eligibility for state and federal benefits.

Qualifications:

• Call Center environment experience and/or inbound and outbound phone calls experience, such as a Queue
• Demonstrated ability to manage and prioritize back to back calls and follow-up on member cases as needed. Average call volume is 60+ calls daily

Infotree Global Solutions