Support Specialist

Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country's largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Support team is growing and looking for an enthusiastic Support Specialist to join us! We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Responsibilities Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations. Answer inbound calls, voicemails and emails for Medbridge within a specified time range. Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs. Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products. Educate current and potential clients on using Medbridge products to ensure a positive customer experience. Proactively identify opportunities or risks that could impact a clients' experience while using Medbridge products. Document and organize client feedback for continued improvement of Medbridge products. Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches. Qualifications 1-3 years of customer-service experience, preferably in SaaS. Exceptional skills in written and verbal communication, organization, and prioritization. A high level of emotional intelligence. You are able to understand each customer's pain points and are able to master the appropriate tone and pace for each client. A detail-oriented mindset. You live by high-quality standards and extreme attention to detail. Intellectual curiosity. You love to learn and are energized by understanding how things work, tackling the most difficult challenges, and finding the best solution. A bias toward proactive vs. reactive action. A track record of teamwork and dedication to the concept of "find a need, fill a need". Prior experience troubleshooting technical issues strongly preferred. Adaptability and flexibility in the midst of rapidly and frequently changing priorities. Some exposure working with AI tools and prompt writing (nice to have) Salary Range: $52K - $55K Salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge. #J-18808-Ljbffr MedBridge Inc.