Installation Manager

Installation ManagerAs our nationwide growth accelerates, our Installation team in Boston-Andover plays a key role in driving forward our mission of Bringing Happiness to Every Home® by consistently delivering five-star shower installation and bath remodel experiences to our customers.As an Installation Manager at West Shore Home®, you will contribute to this mission by leading and growing a dynamic team of Installers. You will play the role of Leader, Motivator, and Coach with the support of our General Manager, Installation Trainers, Customer Service & Operations professionals, and all levels of regional leadership.We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.In this role, you can expect to:Overseeing your Installation team’s to effectively and profitably install our productsDevelop, implement, and continuously improve processes for Warehouse operations and Pre-Installation Measurement processVisit job sites to meet customers, resolve issues, and observe employeesAs a leader at West Shore Home, you will:Provide all employees with effective training in role requirements, working relationships, and company requirements and cultureCoach your employees to increase their effectiveness in role and to meet expectationsContinuously improve the systems and processes used to deliver outputsInteract with other company managers to learn how to support and improve the customer journeyWe've got you covered with:Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)401K retirement plan with company matchPaid holidays and paid time off (PTO)Continued training & leadership development opportunitiesUnlimited professional and personal growth potentialWhat It Takes to SucceedAt West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:Experience in the installation, construction, and home remodeling industryProven success in achieving and reporting KPIs and overseeing revenues of $15MM or moreStrong leadership capabilities with a focus on team success & employee engagementValid Driver's License with a clean driving record and a reliable vehicleMore to KnowSchedule: Exempt role with standard hours from 6:30AM – 4:30PMLocation: Andover, MASeniority Level: Mid-Senior LevelOur Growth StoryWhat started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America's Most Admired Home Remodeling Brand®.We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.