Assistant General Manager

DESCRIPTION

At Hampton by Hilton, we pride ourselves on delivering a warm, reliable, and comfortable stay for every guest. Our team is friendly, hardworking, and committed to creating an exceptional hospitality experience. We're looking for an energetic and service-driven Assistant General Manager to help lead our hotel and support our team in delivering the Hamptonality our guests love.

Position Overview

The Assistant General Manager plays a key leadership role in daily hotel operations. This position supports the General Manager in overseeing all departments, ensuring guest satisfaction, maintaining brand standards, and driving overall hotel performance. The ideal candidate is hands-on, organized, and passionate about hospitality.

Key Responsibilities

• Assist the General Manager in daily hotel operations, including front desk, housekeeping, breakfast, and maintenance
• Lead, train, and motivate team members to deliver exceptional guest service
• Ensure compliance with Hilton brand standards, policies, and procedures
• Support hiring, onboarding, scheduling, and performance management
• Monitor guest feedback and resolve issues promptly and professionally
• Assist with financial responsibilities such as budgeting, forecasting, and cost control
• Maintain a clean, safe, and welcoming environment for guests and staff
• Step in to lead the property in the General Manager's absence

Qualifications

• Previous hotel supervisory or management experience required (Hampton/Hilton experience a plus)
• Strong leadership and communication skills
• Ability to multitask and remain calm under pressure
• Knowledge of hotel operations, brand standards, and guest service best practices
• Experience with Hilton systems (OnQ, GRO, etc.) preferred
• Flexible availability, including weekends and holidays

What We Offer

• Competitive pay
• Performance-based incentives
• Health, dental, and vision benefits (if applicable)
• Paid time off
• Opportunities for career growth within our hotel group and the Hilton brand

How to Apply

If you're passionate about hospitality and ready to take the next step in your career, we'd love to hear from you. Please submit your resume through Indeed or apply in person at the hotel.

REQUIREMENTS

• Previous experience in event planning or hospitality preferred, Excellent organizational and multitasking abilities, Strong communication and customer service skills, Ability to work flexible hours, including weekends and evenings & Proficient in Microsoft Office and event management software

Hampton Inn Stow is a mid-scale hospitality property operating under the Hilton-branded Hampton by Hilton portfolio, serving both business and leisure travelers in the Akron-Cleveland region of northeast Ohio. The hotel offers a range of guest-focused amenities including complimentary hot breakfast, free high-speed Wi-Fi, an indoor pool, fitness center, business center, and meeting facilities, catering to comfort, convenience, and productivity. Strategically located near major state routes and within easy reach of local attractions such as Cuyahoga Valley National Park, Blossom Music Center, and nearby universities, the property provides accessible lodging for corporate guests, families, and tourists alike. With spacious guest rooms and services designed to enhance guest satisfaction and repeat stays, Hampton Inn Stow reflects the reliable standards of the Hampton brand in the competitive limited-service hotel segment.