Theatre Team Member

Position Summary Cinemark Team Members create a welcoming environment for our guests. They greet guests with a smile, answer questions about movies, special events, pricing, promotions, and provide overall guest service. Team members may also work cross‑functionally as Ushers, Box Office attendants, or Concessionists as staffing needs require and must be able to perform the essential functions of all these positions. Responsibilities Greets Guests with a smile in a timely and professional manner. Operates Cinemark’s POS system for all transactions completed on an assigned register. Verifies tickets at the podium and directs Guests to an auditorium. Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy. Provides pricing, movie, specialist event, alternative movie selections, and general theatre information. Responds to phone calls and questions from Guests in a professional and quality customer service manner. Conducts theatre inspections to monitor movie presentation and sound quality, watches for film and content theft, and helps maintain a safe quality environment within the auditoriums. Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.). Prepares food and properly operates cooking, warming, and popping equipment. Consistently wipes down and sanitizes employee and Guest high‑contact areas. Complies with all local, state, and federal food safety laws. Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management. Assists with all opening and closing duties as assigned by management. Performs other work‑related duties as assigned. Requirements Must be at least 16 years of age. Completes basic food handling training and obtains any local or state‑mandated certification, health card, or food handlers permit where required. Availability to work flexible hours which include evenings, weekends, and holidays. Requires regular and consistent attendance. Has an energetic and friendly attitude during each shift. Provides excellent Guest service. Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English. Ability to work in a team environment and independently. Ability to take and follow direction. Responds with a sense of urgency. Accurate cash handling and basic math skills. Physical and Environmental Requirements Frequent bending, kneeling, and lifting up to 50 lbs. Frequent standing, walking and reaching around the theatre. Noise level may be moderate to high at times. Must be able to work in a standing position for extended periods of time. Benefits Employee Discount 401(k) Matching* Growth Opportunities Education Assistance* Health Benefits* Parental Leave* Paid Time Off* Daily Pay* Free Movies* *Benefits may vary by career category, so be sure to check the specific details on our career site. EEO and Other Statements All Cinemark theatres are designated smoke‑free workplaces. Cinemark is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range Pay Range: 9.00 - 12.15 #J-18808-Ljbffr