PARTS SUPERVISOR

Parts Supervisor

Ariston is a leading manufacturer of premium, high efficiency, and high-quality heating and water heating solutions for residential and commercial applications in North America. Operating with brands including HTP, Ariston, NTI Boilers and American Standard Water Heaters, Ariston USA is headquartered in Providence, RI. with Sales and Distribution locations throughout the US. Ariston USA is part of Ariston Group, a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Our Parts Team is an integral part of our Water Heating Parts & Services organization. The Parts Supervisor oversees day-to-day spare parts warehouse operations, including receiving, put-away, storage, picking, packing, inventory accuracy, and team performance. The Parts Supervisor also provides coverage for finished goods logistics when needed and assists the Warehouse Manager with facility operations, staffing, and execution. This role within the Parts Team will focus on these main activities:

• Supervise daily spare parts warehouse operations, including receiving, put-away, storage, picking, packing, shipping preparation, returns processing, and inventory flow optimization.
• Maintain inventory accuracy by ensuring warehouse transactions are executed correctly in SAP and align with physical inventory.
• Lead cycle counts, inventory reconciliations, and variance investigations; implement corrective actions and escalate issues as needed.
• Prioritize parts orders and manage backlog, aging, and exception queues to support customer, service, and production requirements.
• Ensure packaging, labeling, handling, quality-hold, and inventory-control procedures are followed.
• Lead, coach, and develop warehouse associates through training, performance management, and accountability to operational standards.
• Promote and enforce safety, PPE compliance, equipment operation standards, incident reporting, 5S, and housekeeping practices.
• Support labor planning, staffing, overtime management, and cross-training initiatives
• Provide operational and supervisory coverage for finished goods logistics during absences, peak periods, and other business needs.
• Coordinate with shipping, logistics, inventory control, and other functions to ensure efficient operations and service levels.
• Answer spare parts inquiries and communicate operational status, risks, and issues to management.
• Support audits, physical inventories, carrier activities, dock operations, and special projects.
• Perform other duties as assigned by the Warehouse Manager.

The ideal candidate will have:

• Required: High school diploma or equivalent required; associate or bachelor's degree in supply chain, logistics, or related field preferred.
• 3+ years of warehouse, parts distribution, or logistics experience, including supervisory or lead experience.
• Working knowledge of warehouse management or ERP systems (SAP preferred).
• Ability to work 100% on-site at 272 Duchaine Blvd, New Bedford, MA, each scheduled workday.
• Ability to supervise in a warehouse environment, including standing, walking, and time on the floor.
• Valid authorization to work in the United States.
• Preferred: Experience supervising spare parts or service-parts operations.
• Experience covering or supporting finished goods shipping and receiving.
• Forklift certification or ability to obtain certification.
• HVAC, water heating, appliance, or similar multi-SKU distribution experience.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.