Warehouse Customer Service

Job Description

Job Description

Your Responsibilities:

• Support and resolve customer issues, including shipment tracking, credits, and product availability
• Review sales orders and correct, keep records of completed work
• Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents
• Handle packing and shipping
• Answer incoming phone calls
• Assist with customer orders

Skills and Qualifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• A positive attitude is an absolute requirement
• Empathy and understanding while assisting customers with orders over the phone
• Relate and align all duties, customer interactions, and other activities to an underlying business purpose
• Excellent customer service skills and be able to communicate clearly and effectively
• Resourceful and skilled in problem-solving
• Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines
• Detailed and process-oriented and possess critical thinking skills
• Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems

Benefits:

Medical, Dental, Vision, 401k, Tuition Assistance Program, Employee Assistance Program, and more!