Inplant Ink Operations Manager (Inplant Manager)

Job Description

Job Description

Job Summary: The Inplant Manager oversees all on-site ink support operations at a customer manufacturing facility. This role combines technical expertise in ink blending and color matching with leadership responsibilities, ensuring high-quality product flow and exceptional customer service.

Technical Skills & Responsibilities:

• Manage the full ink blending process following established management protocols.
• Perform professional color matching and maintain comprehensive customer formulation files.
• Coordinate the scheduling of ink deliveries and monitor inventory levels to ensure uninterrupted production.
• Develop and execute plans to rework press returns and manage obsolete materials.
• Maintain accurate record-keeping for all production, inventory, and formulation activities.
• Support customer VOC (Volatile Organic Compound) compliance programs through data monitoring and reporting.
• Establish and monitor stringent housekeeping and safety procedures within the customer location.

Functional & Operational Skills:

• Supervise Ink Technicians and Graphic Technical Coordinators to ensure operational excellence.
• Serve as the primary liaison between the company and the customer regarding product trials and development.
• Identify and review quality standards in collaboration with key customer personnel during qualification trials.
• Provide on-site customer service and sales backup to strengthen the client partnership.
• Manage all personnel functions, including scheduling, performance evaluations, and disciplinary actions.
• Maintain 24-hour on-call availability to address urgent quality or production issues.

Behavioral Skills:

• Problem-Solving: Proactively initiate and participate in productivity projects and customer-specific troubleshooting.
• Communication: Effectively translate technical requirements between internal technical groups and the customer.
• Safety-Conscious: Maintain a rigorous focus on safety protocols and workplace organization.
• Leadership: Ability to mentor and direct a technical team in a fast-paced manufacturing environment.

Basic Qualifications:

• Experience: 2 to 5 years of experience in manufacturing or production, specifically within ink management or a related field.
• Education: High School Diploma or equivalent required.
• Leadership: Proven experience supervising staff in a technical or production setting.
• Travel: Ability to travel occasionally and manage multi-plant responsibilities if required.