Move In Coordinator

Move In Coordinator

The Move-In Coordinator plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to coordinate and support occupancy goals through effective planning of move-ins, move-outs and in-house transfers.

Essential Job Functions

• Assists incoming residents with transition and move to the facility.
• Assists residents moving out or transferring from one apartment to another.
• Coordinates refurbishing, cleaning and inspection of all units in a timely and acceptable standard with the Maintenance & Housekeeping departments.
• Communicates with site leadership team on incoming resident needs and requirements.
• Assists in report production: weekly, monthly, move-ins/outs and others as directed.
• Coordinates incoming resident's assessments (if applicable).
• Coordinates and completes move-in documentation, pre-admission paperwork and financial transactions.
• Assists pre-occupancy residents in all facets of the move including, but not limited to, sale of home, helping with moving company arrangements, furniture selection, etc.
• Engages Happy You're Here signature admission program for all move-ins.
• Supports Sales & Marketing Team by assisting as backup for tours, on site events, and other sales related functions etc., as directed by the Director of Marketing or Executive Director.
• Perform other job-related duties as assigned.

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education and Experience

• Must meet all applicable state and federal requirements for this position.
• High school degree and/or related experience. College degree preferred.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer & telephone
• Walking the property while touring, meeting with prospects and lease signings
• Must be able to lift 30 pounds at times
• Alternating between standing and sitting

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment
• May be exposed to variable temperatures and conditions while off-site

Other Requirements -

• Off-site travel may be required
• Able to work flexible hours as needed

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

The Lodge, located on The Lakes at Stillwater campus, has served the Stillwater community since 2019. Here, team members serve a range of lifestyles and care levels, including lake homes, independent living, assisted living, memory care, care suites, and a Parkinson's program. We take pride in delivering Platinum Service®, our commitment to put residents and their families at the heart of everything we do. Join our team and come see why our team members consistently place The Lakes at Stillwater above other communities as a great place to work. Enjoy the total rewards of competitive pay plus benefits centered on you while performing meaningful work.