Client Service Representative I

SpiderRock Platform Services, LLC

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.

WHAT YOU WILL DO

Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
Troubleshoot system and client connectivity issues
Investigate order routing issues between SpiderRock and multiple execution brokers
Perform QA of internal trading tools, algorithms and risk applications and document as needed
Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

Bachelor's degree or equivalent experience
Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
Previous financial industry or trading experience a plus
Experience in the financial industry
Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
Professional, motivated attitude
Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
Independent self-starter and a keen attention to detail is a must
Local to the Chicago land area

WHAT TO EXPECT

Learn while doing
Highly competitive pay, benefits, and bonus structure
Health insurance (medical, dental, vision)
Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
Discounted pet insurance
Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
Wellness programs
Zen Den for meditation, naps, nursing, or just to decompress
Work with high-caliber and innovative professionals
Access to unlimited snacks and beverages in our lounge area
Monthly, quarterly, and semi-annual company sponsored events
401K Safe Harbor Plan and Match
Onsite gym membership
Divvy bike access
A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer

Apply

Vacancy posted 2 days ago

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