Client Service Representative I
SpiderRock Platform Services, LLC
We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.
WHAT YOU WILL DO Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:- Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
- Troubleshoot system and client connectivity issues
- Investigate order routing issues between SpiderRock and multiple execution brokers
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Assist in client-onboarding and account creation
- Bachelor's degree or equivalent experience
- Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
- Previous financial industry or trading experience a plus
- Experience in the financial industry
- Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
- Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
- Professional, motivated attitude
- Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
- Independent self-starter and a keen attention to detail is a must
- Local to the Chicago land area
- Learn while doing
- Highly competitive pay, benefits, and bonus structure
- Health insurance (medical, dental, vision)
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
- Discounted pet insurance
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
- Wellness programs
- Zen Den for meditation, naps, nursing, or just to decompress
- Work with high-caliber and innovative professionals
- Access to unlimited snacks and beverages in our lounge area
- Monthly, quarterly, and semi-annual company sponsored events
- 401K Safe Harbor Plan and Match
- Onsite gym membership
- Divvy bike access
- A fun and collaborative environment
SpiderRock is an Equal Opportunity Employer
Vacancy posted 2 days ago
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