Customer Care Coordinator

Job Description

Job Description

The Customer Care Coordinator Lead is a key role in the customer service department. This position facilitates the smooth running of several functions of the Pantry Delivery department. This role requires a high attention to detail, problem solving skills, ability to identify trends, and provide a high level of customer service. It involves coordinating with different departments to make sure the operations team has what they need to fulfill customer requests and changes from the sales team.

This is a Monday - Friday position, starting time will be 7:00 am, ending time 3:30 pm. It is an 8 hour shift with a 30 minute lunch break.

Job Responsibilities:

• Crosstrain with all office staff to backfill for when staff takes time off.
• Offer excellent customer service by communicating frequently with customers via phone and email.
• Ability to research and resolve customer needs/requests in a timely manner.
• Perform invoicing functions for billing customers.
• Communicate with delivery teams to update with customer requests and ensure customer expectations are met.
• Review completed deliveries and take action on driver feedback and notes.
• Audit accounts via images of completed field work.
• Communicate with warehouse/procurement regarding inventory levels and outages
• Collaborate with Sales team regarding things like monthly calendars, product menus, and customer account updates.
• Conduct monthly audit of national billing program.

Skills and Requirements

• Excellent written and verbal communication skills
• Must be able to problem solve and multitask
• Must be computer literate with experience using Word, Excel, and Outlook
• Use of SAP Business One (B1) is a plus, training will be provided for the right candidate
• Must have high attention to detail and organization skills
• Teamwork is an essential part of this role