CCA CLINICAL ADMINISTRATIVE LEAD-PRN-MEDICAL ASSISTANT-REMOTE

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Short Description

The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients’ questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. 3-5 years’ experience in customer service with the ability to exercise sound administrative judgement when needed, a forward thinker and embrace innovation to creatively solve problems and serve as the subject matter expert for Cooper 365 customer service and Primary Care Services. He/she assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network. The clinical/admin lead is the liaison for the clinicians, work with patients to check in/out, schedule appointments when needed and work in baskets as required. This role will be involved in both the clinical and administrative areas including assisting clinicians with patient care, and handling clerical, environmental, and organizational tasks.

• Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication.
• Work with clinicians and patients to schedule appointments

Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHR

Liaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned

Provide MA support to include vital screening, requests when needed.

Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them.

Resolve conflicts in the best possible manner and handle phone calls accordingly

Responsible for providing both check-in/out and MA services.

The Administrative Clinical Lead handles all Cooper 365 phone matters.

ALL recertifications, referrals, and prior authorizations to be completed

Develop the processes to run and manage efficiently.

Resolve conflicts in the best possible manner.

Should also demonstrate leadership and team-building skills.

Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system

Delivers an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner.

Oversee all scanning of documents, CDL physicals, and management of medication samples. Processing all new patient contracts and questions

Responsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements.

Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations.

All other duties as assigned

Experience Required

3-5 Years Medical Assistant

Education Requirements

High School Diploma

Medical Assistant Certification

BLS-American Heart Association