Front Desk Coordinator | Administrative and Support Services [M&FRC188093]

Front Desk Coordinator | Administrative and Support Services

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian:

Job Description

ProSidian Seeks a Front Desk Coordinator | Administrative and Support Services - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt Full-Time Basis Midwest | ProSidian Labor Category - Administrative Specialist II Mid Level Professional aligned under services related to NAICS: 874-7 Business Support - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt Full-Time Basis located CONUS - North Dakota Across The Midwest Region supporting the U.S. Air Force Military & Family Readiness Center with data entry and front desk customer service functions.

Seeking Front Desk Coordinator candidates with relevant Aerospace And Defense Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Aerospace And Defense Sector Clients such as M&FRC. This as a Full-Time ProSidian W-2 Administrative and Support Services Functional Area - Administrative and Support Services Supply/Service Initiative and an employed position with commensurate benefits and competitive salary.

JOB OVERVIEW

Provide services and support as a Administrative and Support Services (Front Desk Coordinator) in the Aerospace And Defense Industry Sector focusing on Program / Project Management Solutions for clients such as U.S. Air Force Military & Family Readiness Center ( M&FRC) | 5th Contracting Squadron Generally Located In CONUS - North Dakota and across the Midwest Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Front Desk Coordinator | Administrative and Support Services [M&FRC188093]

• Serve as the primary point of contact for all visitors, military personnel, and family members entering the Military Family & Readiness Center (MFRC).
• Greet and assist visitors in a courteous and professional manner, ensuring a welcoming and secure environment.
• Answer and direct phone calls, emails, and in-person inquiries to appropriate staff or departments.
• Maintain a professional and organized front desk area, ensuring information materials are up-to-date and accessible.
• Assist in scheduling and managing appointments, meetings, and events using government scheduling systems.
• Ensure compliance with base security protocols by verifying visitor credentials and directing them through appropriate entry procedures in accordance with AFI 31-101 security regulations.
• Manage visitor logs, security check-ins, and access documentation as required by DoD 5200.1-R.
• Maintain accurate data entry in government systems, ensuring confidentiality and proper documentation handling.
• Generate and maintain electronic and physical records related to front desk operations, including daily visitor reports and appointment logs.
• Provide administrative support, including filing, preparing correspondence, managing office supplies, and handling mail distribution.
• Assist in event and workshop coordination by registering attendees, preparing materials, and setting up meeting spaces.
• Ensure compliance with military regulations, confidentiality policies, and operational standards related to MFRC functions.
• Secure all government-issued materials, electronic devices, and documents at the end of each work period.

Qualifications

Desired Qualifications For Front Desk Coordinator | Administrative and Support Services [M&FRC188093] (M&FRC188093) Candidates:

• Strong customer service orientation with the ability to engage professionally with military personnel, family members, and staff.
• Working knowledge of office administrative functions, data entry, and records management.
• Understanding of military base operations and security procedures is preferred.
• Ability to maintain confidentiality and security protocols when handling sensitive information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with government scheduling and database systems

Education / Experience Requirements / Qualifications

• High school diploma or equivalent required; an Associate's degree in Business Administration, Office Management, or a related field is preferred.
• 2+ years of experience in front desk operations, customer service, or administrative support.
• Experience working in a military, government, or high-security environment is a plus.
• Previous experience handling secure records and sensitive data is preferred.

Skills Required

• Strong verbal and written communication skills to effectively interact with visitors, military personnel, and government officials.
• Exceptional organizational skills to manage multiple tasks, schedules, and administrative duties.
• High attention to detail for accurate data entry, record-keeping, and report generation.
• Ability to work independently and efficiently under minimal supervision while maintaining a professional demeanor.
• Problem-solving abilities to handle unexpected situations and address visitor needs promptly.

Competencies Required

Excellent oral and written communication skills (This employer participates in the e-Verify program). Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe). Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct.

• Customer Service Excellence Ability to provide high-quality, friendly, and professional service while interacting with military personnel and families.
• Adaptability & Flexibility Capable of adjusting to fast-paced and high-security environments with evolving requirements.
• Security & Compliance Awareness Understanding and adhering to DoD and Air Force regulations regarding security, confidentiality, and administrative protocols.
• Time Management & Multitasking Ability to prioritize responsibilities effectively while maintaining efficiency in handling visitor inquiries and administrative duties.
• Professionalism & Integrity Ability to maintain discretion, professionalism, and ethical behavior while handling confidential government information.

Ancillary Details Of The Roles

• All contractor personnel must obtain a base vehicle pass and ensure compliance with the State of North Dakota Motor Vehicle Department regulations.
• Required to adhere to all military protocol when interacting with uniformed personnel and officials.
• May be required to work extended hours during special events, mission-critical operations, or high-traffic periods at the MFRC.
• Expected to complete periodic refresher training to stay updated on security, confidentiality, and customer service protocols.

Other Details

• Must be able to obtain and maintain base access clearance as per Minot AFB security requirements.
• Required to complete initial and recurring security training per DoD and Air Force regulations.
• Must be able to stand for long periods and operate office equipment such as multi-line telephones, copiers, and computers.

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership