Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

Position Summary/Purpose The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors Position Summary/Purpose The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors Primary Responsibilities/Accountabilities/Essential Functions ESSENTIAL DUTIES and RESPONSIBILITIES: Include, But Are Not Limited To, The Following Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters Assist with monitoring flights for changes that could affect the visitor itinerary Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction Manage room inventory and determine rooms for incoming guests Manage check in/out procedures Assist guests with dining and activity recommendations Coordinate shuttle service for guests with attendance luggage Assist guests with general inquiriesProvide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience Equipment Used None Qualifications Local students available to work during breaks strongly preferred. A minimum of one year experience in customer service or hospitality industry. Always provides a professional image through appearance and dress. Able to work well independently with little supervision. Promote positive relationships in communication and cooperation with all coworkers and guests. Strong attention to detail to ensure room cleanliness standards are met. Ability to learn and follow all safety, emergency and accident prevention procedures. Must be fluent in English, ability to read and write. Must be able to have flexible schedule, which includes nights, weekends and holidays if needed. Experience/Education Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Pay Rate Minimum Wage Anticipated End Date: June 30, 2027 #J-18808-Ljbffr Grand Canyon Education, Inc.