Patient Care Tech

Job Overview Under the day to day direction of the on‑duty nurse practitioner/physician assistant, the main purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. The PCT performs all appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Responsibilities Assist in maintaining a safe, quality‑based, survey‑ready healthcare environment as required to maintain Joint Commission Accreditation. Greet customers or potential patients while in the front area or near the clinic. Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and disinfecting equipment. Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services. Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow. Complete the registration process, placing the patient under the respective scheduler book for the provider on duty. Verify the patient or responsible party’s identity using a government‑issued source. Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log them in the EHR. Collect the patient or responsible party’s insurance information, if applicable; collect payments and log them in the EHR. Scan all appropriate documents or alert the provider if they need to complete the scanning. Escort the patient to the exam room and determine the patient’s chief complaint. Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies. Continue to process the patients in the waiting following appropriate clinic flow. Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods. Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy. Participate in and prepare for off‑site events as needed. Put together weekly order supplies for provider’s approval; prepare packages, laboratory specimens, and mail for shipping. If a float: travel to designated clinics within a specified geographic area. Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Minimum Qualifications High School Diploma or GED. Basic computer skills. Excellent administrative, communication, and organizational skills with high attention to detail. Basic math skills (i.e., counting, addition, and subtraction). Ability to work cooperatively in a fast‑paced, team‑based environment. Excellent customer service, organizational, and task‑management skills. Desired Qualifications Any previous experience in retail, customer service, or healthcare. Knowledge of infection control practices. Experience with HIPAA and patient privacy regulations. Benefits A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and more. Up to $21,000 in tuition reimbursement over your career, through an industry‑leading Continuing Education program. Vast potential for growth through an abundance of industry‑leading training programs and diverse career pathways. #J-18808-Ljbffr