Community Manager

OverviewThe Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.Job DutiesMarkets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes (Essential)Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)Monitors, codes, and approves all invoices for operating expenses & sales related costs (Essential)Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requestsEnsures compliance with federal, state, and local agencies that regulate fair housing laws and community operationsReviews and approves/denies residency applicationsInitiates lease renewals and rent increase letters, ensuring timely distributionConsults with RVP to determine the best course of action in the event a situation does not have an established guidelineInspects and recommends purchase and renovation of used/repossessed homesPrepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-insHandles emergencies that arise onsite, ensuring adherence to standard proceduresEnsures compliance of safety policies; completes incident reports in a timely mannerEnsures that community appearance is maintained to Sun’s curb appeal standardsAssists with preparation of budgets; provides accurate data to assist in CapEx and expansion needsReports deficiencies that would adversely affect the operation of the communityReviews and compiles property accounting reports for the Accounting teamAll other duties as assignedRequirementsHigh School Diploma or GED (Required)Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)2 years in property management experience, including 2 years of supervisory experience (Required)6 months in prior sales and leasing experience (Required)6 months in previous experience using NetSuite (Preferred)General knowledge of maintenanceDemonstrated leadership abilitiesStrong organizational skillsExcellent verbal and written communication skillsSolid negotiation skillsAbility to thrive in a fast-paced environmentWorking knowledge of basic accounting principlesThorough knowledge of federal, state and local laws pertaining to fair housing and employment lawIntermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internetFlexibility to respond to community needs during non-business hoursAbility to live on-site within the community (housing provided)Must have a valid driver's licenseBENEFITSAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your familyComprehensive Dental and Vision PlansOn-Site Fitness CenterVoluntary Health and Dependent Care Reimbursement AccountsLife, Accidental Death & Dismemberment Insurance and Dependent LifeShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and moreUp to six weeks of paid parental leave for the birth of a child, adoption, or placement of a childPaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty