Client Service Representative at Animal Medical Center of Lindstrom

Join Our Team at Animal Medical Center!

Our veterinarians and veterinary staff at Animal Medical Center of Lindstrom are fervent animal lovers and advocates for treating dogs and cats like the family they are.

Our pet hospital in Lindstrom, MN, has so much to offer the community, striving to provide the best medical, surgical and dental care to our patients in a compassionate, caring and friendly manner.

What You'll Do

As a Client Service Representative, you'll be the first and last impression our clients have of our hospital. Every interaction matters.

Your responsibilities will include:

• Greeting clients and their pets with warmth and professionalism.
• Answering a multi-line phone system and scheduling appointments efficiently.
• Checking patients in and out while ensuring a positive client experience.
• Communicating with doctors and technicians to keep appointments running smoothly.
• Managing multiple tasks while remaining calm, organized, and focused.
• Processing payments, scheduling follow-up visits, and maintaining accurate records.
• Helping create a welcoming environment for every client, every visit.

What We're Looking For

Our ideal candidate is someone who:

• Thrives in a fast-paced, team-oriented environment.
• Stays calm under pressure and can confidently multitask.
• Is organized, detail-oriented, and dependable.
• Has outstanding communication and customer service skills.
• Is comfortable learning new technology and veterinary software.
• Has a positive attitude and is always willing to help where needed.
• Enjoys working with both people and animals.
• Values kindness, respect, and teamwork.

Pay $18 - $22

Anticipated Schedule: MWF 8a-5p, Tue 1p-7p & 1 Sat a month

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $18.00 - USD $22.00 /Hr.