AFCO Payment Specialist I

Accounts Receivable Processing Position

Performs processing of account receivables of all types of payments, payment variances, resolve payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds and ensure accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department.

Essential duties and responsibilities following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
• Reconcile unidentified payments by contacting customers for payment information.
• Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and agent to obtain good funds.
• Process manual check and ACH origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH.
• Review for accuracy and post account adjustment transactions submitted from other departments.
• Reconcile payment variances and correct account accordingly.
• Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.

Required qualifications: the requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• One year of accounting clerical, general ledger and accounts receivables experience
• Strong 10-key data entry and mathematical skills
• Attention to detail, ability to multi-task and meet deadlines
• Strong verbal and written communication skills needed to interact with internal and external clients
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

This position requires an individual who will physically work within Illinois or be required to travel to Illinois for work. The annual base salary for this position is $45,760.00 - 72,380.00.

Truist is an equal opportunity employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a drug free workplace.