Veterinary Receptionist / Client Service Representative

Client Service Representative

Bel-Aire Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

We're looking for someone who ideally already understands the veterinary environment — the terminology, the pace, and the emotional weight of caring for people's pets. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Our ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where empathy and efficiency go hand in hand.

Schedule and compensation:

• Compensation: $16 - 18 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule, working 4 days per week with one weekday off. Availability needed Monday–Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
• Knowledge of veterinary terminology, common vaccines, medications, and procedures
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Covetrus Pulse, preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records

Apply today — we look forward to hearing from you!