Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Assistant Store Manager - Customer Experience

PetSmart

Assistant Store Manager Customer Experience

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

  • Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
  • Address and administer associate complaints and grievances.
  • Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
  • Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
  • Coordinates staffing coverage for experience activities in pivotal areas of the store.
  • Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
  • Delegate and validate completion of daily tasks including engagement videos.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent's concerns.
  • Assists with reservations in hotels, salons, and training.
  • Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
  • Evaluates operations and seeks opportunities to continuously improve experiences and services.
  • Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
  • Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
  • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

  • Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

  • 3 - 5 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

Supervisory responsibility

  • Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

Physical demands and work environment

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Assistant Store Manager - Customer Experience in Renton, WA vacancy
  •  ...Assistant Store Manager Customer ExperienceOur associates are the heart of Team PetSmart. Together, we're building the best team in retail through...  ...pathingDevelopment opportunitiesJob SummaryPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership... 
    Suggested
    Full time
    Immediate start
    Home office
    Weekend work
    Afternoon shift

    PetSmart

    Renton, WA
    4 days ago
  • $21.13 - $26.4 per hour

     ...POSITION OBJECTIVE: The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations...  ...resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL... 
    Suggested
    Temporary work
    Local area
    Flexible hours
    Night shift

    Chico's FAS

    Bellevue, WA
    3 days ago
  •  ...Client Success Manager Remote We're looking for a Client Success Manager to manage...  ..., profitability, and the overall client experience. Stay current on e-commerce trends, technology...  ..., digital retail, analytics, and online customer experience preferred. ~ Experience... 
    Suggested
    Remote work

    Sole Solutions

    Auburn, WA
    1 day ago
  • $20 per hour

     ...What You'll Do: The Community Sales Manager generates new homes sales, manages closings for the...  ...agents, and promotions to the public. This position assists the builder in ensuring the buyer has a great customer experience through the construction process and maintains... 
    Suggested
    Hourly pay
    Full time

    Century Communities

    Renton, WA
    a month ago
  • $80.2k - $91.5k

     ...Do you possess natural leadership qualities, a love for luxury, and a commitment to creating unforgettable customer experiences? Join us as a Store Manager at our Ben Bridge store in Tukwila and take your career to new heights! Our Store Managers hire top talent and “... 
    Suggested
    Full time
    Work experience placement
    Flexible hours

    Ben Bridge Jeweler Inc

    Tukwila, WA
    3 days ago
  • $70k - $75k

     ...opportunity for you. ShareBuilder 401k is looking for a Customer Success Manager to service our business clients and help them run a great...  ...regarding their 401k accounts while ensuring a positive customer experience. Your Daily Adventures Your typical day will include... 
    Self employment
    Flexible hours
    Shift work

    ShareBuilder Corp

    Seattle, WA
    5 days ago
  • $85k - $110k

     ...advocacy. This leader is responsible for store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve...  ...to $5,250 per calendar year)Employee Assistance Program (Free to all employees!)Counseling... 
    Minimum wage
    Work at office
    Local area
    Immediate start
    Work from home
    Afternoon shift

    La-Z-Boy

    Tukwila, WA
    3 days ago
  • $135.2k - $234.15k

     ...Senior Creative Cloud Customer Success Manager We're looking for a Senior Creative Cloud Customer Success Manager to join our Digital Media...  ...curiosity and desire to improve products, processes, or experiences ~ Familiarity with creative software Creative Cloud, Canva... 
    Worldwide

    Frame.io

    Seattle, WA
    6 days ago
  •  ...ways businesses communicate with their customers, but the value of a call depends on trust...  ...helps businesses create trusted calling experiences that benefit both sides of the conversation...  ...is looking for an SMB Customer Success Manager to join our North American Customer... 
    Work at office
    Work from home
    Flexible hours

    Hiya

    Seattle, WA
    4 days ago
  •  ...Customer Success Manager We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role...  ...recruiting/TA/HR into Customer Success. Prior recruiting experience is helpful, but not required; we'll train you on the... 
    Flexible hours

    Humanly.io

    Bellevue, WA
    2 days ago
  •  ...Technical Customer Success Manager At Miovision, we're unlocking transportation networks that move...  ...cities to improve the transportation experience for drivers, cyclists and pedestrians...  ...use artificial intelligence (AI) to assist in the hiring process for tasks such... 
    Immediate start
    Remote work
    Flexible hours

    Miovision

    Seattle, WA
    3 days ago
  • $22.75 - $24.5 per hour

     ...Shoppe is looking for engaged, energetic Assistant Store Managers. You could help lead a team of high-...  ...Health Enthusiasts® in guiding customers on the path to lifelong wellness. Overview...  ..., GED, or equivalent combination of experience/instruction The desire to work a... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Flexible hours
    Weekend work

    The Vitamin Shoppe

    Renton, WA
    4 days ago
  • $20.9 - $27 per hour

     ...Assistant Store ManagerCompensation Pay Range: $20.90 - $27.00The actual...  ...are met.The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and...  ...assigned.Skills/Education/Knowledge/Experience/AbilitiesRequired: Sales... 
    Hourly pay
    Minimum wage
    Local area
    Flexible hours
    Shift work
    Night shift

    O'Reilly Auto Parts

    Renton, WA
    2 days ago
  • $16.28 - $30 per hour

     ...accessories. With more than 800 stores in all 50 US states, Puerto...  .... The in-store Journeys experience features an energetic...  ...potential* Job Summary To assist Store Manager and Manager In Training with...  ...Manager In Training Resolve customer issues effectively Provide... 
    Full time
    Night shift
    Weekend work

    Journeys

    Tukwila, WA
    4 days ago
  •  ...find the perfect fit in our stores! Location: Tukwila,WA(...  ...culture. The in-store Journeys experience features an energetic environment...  ...potential* JOB SUMMARY To assist Store Manager and Manager In Training...  ...In Training Resolve customer issues effectively Provide... 
    Full time
    Night shift
    Weekend work

    Ocean State Job Lot

    Tukwila, WA
    2 days ago
  •  ...Job Description Sally Beauty Job Title: Assistant Manager Essential Function Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining... 
    Full time
    Work at office

    Sally Beauty

    Renton, WA
    13 hours ago
  • $25.65 - $32.05 per hour

    POSITION OBJECTIVE: The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations...  ...resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL... 
    Temporary work
    Local area
    Flexible hours
    Night shift

    Chico's FAS

    Tukwila, WA
    3 days ago
  •  ...Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships...  ...Compensation is based on qualifications and experience 401(k) with company match Full medical,... 
    Weekly pay
    Full time
    Visa sponsorship
    Work visa
    Flexible hours

    Staples

    Renton, WA
    2 days ago
  • $21.35 - $25.35 per hour

     ...and greatest in gaming products to our customers. As a leading global retailer of...  ...Our mission is to create unforgettable experiences for our customers by constantly pushing...  ...with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets... 
    Full time
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work
    Night shift
    3 days per week

    GameStop

    Renton, WA
    3 days ago
  •  ...Brief Description Assistant Store Manager Opportunity Join the team. Drive Sales. Be the Most You...  ...bringing the latest trends to life for our customers. If you thrive in a fast-paced retail...  ...by delivering outstanding customer experience, upselling products, and implementing... 
    Minimum wage
    Full time
    Part time
    Work experience placement
    Local area
    Shift work

    Claire's

    Tukwila, WA
    5 days ago
  • $24.4 - $28.4 per hour

     ...and greatest in gaming products to our customers. As a leading global retailer of...  ...Our mission is to create unforgettable experiences for our customers by constantly pushing...  ...with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets... 
    Full time
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work
    Night shift
    3 days per week

    GameStop

    Tukwila, WA
    5 days ago
  • $23.17 - $25.17 per hour

     ...currently looking for the right Retail Assistant Store Manager to join our Team! $23.17 to $2...  ...maximize financial goals and manage Customer Relations and Customer Satisfaction....  ...School Diploma or GED (or equivalent experience) • Minimum 18 years of age (*WA... 
    Hourly pay
    Work at office
    Immediate start
    Remote work
    Shift work

    FirstCash Holdings, Inc.

    Renton, WA
    1 day ago
  • $70k - $85k

     ...Customer Experience Supervisor W.W.Williams Company Address 1221 29th Street Northwest, Auburn, WA, 98001, US Compensation...  ...: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing... 
    Permanent employment
    Full time
    Work experience placement
    Work at office

    Pho Prime, LLC

    Auburn, WA
    4 days ago
  •  ...Customer Experience Supervisor Opportunity Summary Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives... 
    Work experience placement
    Work at office

    W.W. Williams

    Auburn, WA
    1 day ago
  • $65k - $90k

     ...sales team providing front-line customer service helping families...  ...transparent and professional customer experience. Convert leads into...  ...financing sales goals. Manage an active pipeline by...  ...Student loan repayment assistance Professional work environment... 
    Local area
    Immediate start
    Worldwide
    Relocation

    Guidance Residential

    Tukwila, WA
    2 days ago
  • $23.5 per hour

     ...Desk Guide in Seattle to ensure that every guest's experience is relaxing and effortless. The role involves assisting guests with check-in and check-out procedures...  ...must have a minimum of 1 year of similar guest or customer service experience and a passion for hotel... 
    Hourly pay

    SH Seattle, L.L.C.

    Seattle, WA
    2 days ago
  •  ...ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera is an...  ..., we bring over a decade of healthcare experience to address urgent workflows from day...  ...from intake and scheduling to referral management, post-visit care, and more. Hear from... 
    Full time
    Shift work

    Artera 2

    Seattle, WA
    1 day ago
  •  ...Account Manager At FORTÉ, every role plays a part in reimagining...  ...'re on the front lines with customers or behind the scenes making...  ...company with 50+ years of experience and a bold new identity....  ...on top of new technology. Assisting clients in improving efficiency... 
    Work at office
    Local area
    Flexible hours

    FORTË

    Tukwila, WA
    1 day ago
  • $50k - $63.16k

     ...concepts and solutions? Are customer concerns always king in your...  ...driving backfile conversion and managed print, IT, and automation...  ...on an optimal customer experience throughout the sales process...  ...success sharing, educational assistance, recognition programs, vacation... 
    Full time
    Temporary work
    For contractors
    For subcontractor
    Casual work
    Work at office
    Local area
    Immediate start
    Remote work
    Work from home

    Canon U.S.A., Inc.

    Tukwila, WA
    1 day ago
  • $75k - $85k

     ...and Vision plans • Employee Assistance Program (EAP) • And...  ...,000 - $85,000 depending on experience Responsibilities &...  ...Expectations: The Account Manager is responsible for the...  ...be expected to develop new customer accounts, advise customers on... 
    For contractors
    Work at office
    Local area

    Integrated Power Services

    Tukwila, WA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Assistant Store Manager - Customer Experience. Be the first to apply!