Customer Success Manager

Crestfield Talent is seeking a proactive Customer Success Manager to manage client relationships, support account engagement, and help customers get consistent value from ongoing services.

This hybrid role is a good fit for someone who communicates clearly, builds strong professional relationships, and is comfortable managing multiple client accounts at once.

Responsibilities

• Manage ongoing communication with assigned customer accounts
• Conduct regular client check-ins and follow-up meetings
• Help customers navigate routine account and service needs
• Maintain accurate account notes and activity in CRM systems
• Coordinate customer requests with internal teams
• Track open issues and ensure timely follow-up
• Support client onboarding and account transitions
• Identify opportunities to improve retention and engagement
• Prepare account updates and internal summaries

Qualifications

• Strong communication and relationship-building skills
• Good organization and attention to detail
• Comfortable using CRM and office software
• Able to manage multiple customer accounts
• Professional and dependable
• Previous customer success, account management, sales, or client-facing experience is preferred

Skills

Customer Success • Account Management • Client Relations • CRM • Customer Retention • Relationship Management • Client Onboarding • Account Growth • Business Communication • Problem Solving • Organization • Time Management

Position Highlights

• Hybrid work arrangement
• Full-time schedule
• Professional client-facing environment
• Direct account ownership
• Opportunities for career advancement