Service Coordinator
Hamilton
Service Coordinator
The Service Coordinator plays an essential role in supporting Hamilton's customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.
Responsibilities include, but are not limited to:
- Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
- Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
- Create service quotations for various types of service.
- Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
- Work closely with Customers, Field Service Engineers, and other internal teams.
- Help with maintaining the Customer Relation Management (CRM) database.
- All other duties as assigned.
Must have excellent verbal and written communication skills.
Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.
Must have a high school diploma or equivalent. Some college or a degree is preferred.
Must have at least 5 years of customer service experience.
Vacancy posted 22 hours ago
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