Reservation Specialist

Reservation Specialist

The Club at Ibis - West Palm Beach, FL 33412

Reservation Specialist

The hourly pay rate is $19$22, based on the candidate's experience, skills, and qualifications

Job Description

We are seeking a professional, detail-oriented Reservation Specialist to join our team. This position is responsible for coordinating dining reservation for restaurants, providing exceptional service to Members and guests, and ensuring a seamless reservation experience from initial booking through arrival.

The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment. They are committed to delivering outstanding customer service while maintaining accuracy and efficiency.

Key Responsibilities

• Answer phone calls, emails, and online reservation requests promptly and professionally.
• Manage dining reservations using the club's reservation systems.
• Assist Members with dining reservations, modifications, and cancellations.
• Maintain reservation waitlists and communicate availability updates.
• Create and manage floor plans for dining outlets and events.
• Coordinate seating requests and special accommodations with the Food & Beverage team.
• Ensure reservation records are accurate and up to date.
• Provide Members with information regarding club events, dining hours.
• Resolve Members inquiries and concerns with professionalism and courtesy.
• Collaborate with the Club Concierge, and Restaurant Managers to ensure a seamless member experience.
• Promote special events and other administrative duties as assigned.

Qualifications

• Previous experience in hospitality, customer service, concierge, or reservations preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of professionalism and discretion.
• Proficient in Microsoft Office; experience with reservation software.
• Open Table systems experience is required.
• Ability to remain calm and efficient in a busy environment.

Preferred Qualities

• Passion for delivering exceptional customer service.
• Positive, friendly, and team-oriented attitude.
• Strong attention to detail.
• Excellent problem-solving and conflict-resolution skills.
• Ability to anticipate Members needs and exceed expectations.