Physical Security Specialist

Job Description

Job Description

Job title: Physical Security Specialist 

Reports to: Director, Technical Operations

Department: Central Services

Location: Alpharetta, GA 

Grade: 13

About Priority Commerce: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Physical Security Specialist provides technical and physical support for high-security areas, security equipment and security systems across all Priority Technology Holdings’s U.S. office locations. This role manages access control and video systems, supports audits and vendor relationships, and partners closely with Facilities and TOC to maintain a consistent physical security posture company-wide.

Responsibilities: 

• Install, configure, and maintain security equipment, including video surveillance systems.

• Administer user access badge control, including provisioning, deactivation, and audit trails.

• Manage visitor and contractor access across office locations.

• Generate and distribute badge access reports.

• Perform periodic access control audits and remediate findings.

• Develop and document industry-standard physical security practices and procedures.

• Maintain accurate, up-to-date security documentation and system configurations.

• Partner with Facilities on physical security-related projects and issues.

• Troubleshoot physical security hardware issues at HQ and remote office locations.

• Manage relationships with physical security vendors and service providers.

What Success Looks Like:

• System Reliability: Maintaining 99.9% uptime for all physical security systems, including video surveillance and access control.

• Audit Compliance: Passing 100% of internal and external physical security audits with no critical findings.

• Operational Efficiency: Reducing the time to process new access badge requests or deactivations.

• Project Completion: Successfully partnering with Facilities to deliver security infrastructure upgrades on schedule and within budget.

• Vendor Management: Ensuring all security vendors meet service level agreements (SLAs) and address maintenance issues within agreed-upon timelines.

Candidate Requirements:

Experience & Skills

• 2+ years of experience installing, configuring, and maintaining access control systems.

• Administrator-level experience with the Avigilon Alta platform.

• Experience with Lumana camera systems and platform.

• Experience supporting multiple office locations.

• Experience managing vendor relationships and service agreements.

• Excellent written and verbal communication skills.

• Strong attention to detail.

• Strong interpersonal skills and ability to collaborate across teams.

Education

• High school diploma or equivalent req.

Preferred Requirements

• Networking experience (e.g., IP addressing, VLANs, PoE).

• Access control certification (e.g., ASIS Physical Security Professional (PSP), or vendor-specific Avigilon/Lumana certification).

• Ability to present technical details clearly to non-technical audiences.

• Comfortable working through ambiguous situations with limited direction.