Operations Process Improvement Manager

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.WHAT YOU WILL DOThe Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross-functional teams in solving division-wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross-divisional collaboration in support of enterprise-wide initiatives using project management best practices.HOW YOU WILL MAKE AN IMPACTProject Management and ExecutionSupport Manage end-to-end delivery of cross-functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution.Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.Process Evaluation and OptimizationIdentify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance.Recommend and implement solutions that drive long-term performance gains.Change ManagementCoordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.Performance Monitoring and ReportingDefine success metrics and monitor KPIs to evaluate the impact of improvements.Deliver performance dashboards and post-project lookbacks to support data-driven decisions.QualificationsWHAT YOU WILL BRING TO THE ROLEMinimum 5-7 years’ experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc. preferredBachelor's Degree or equivalent combination of education and work experience.Lean Six Sigma White Belt certification or higher preferred.Excellent problem-solving skills to solve process related problems.Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.Proven project management skills to manage multiple projects simultaneously.Detail oriented and ability to maintain high levels of quality and productivity.Excellent interpersonal skills and ability to collaborate with all levels across the organization.Excellent verbal and written communication skills; ability to develop and deliver presentations.Strong organizational/planning skillsTeam oriented, but able to work independently and manage multiple tasksStrong PC skills: Microsoft Word, Power Point, Excel, Visio.WE TAKE CARE OF OUR PEOPLEAt HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.Benefits HighlightsHybrid flexibility – 4 days in office, 1 day remoteVehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honorBecause great benefits help you thrive—personally and professionally.WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.OTHER DETAILSOur Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: Business InnovationJob Type: RegularSchedule: Full-time