Senior Account Manager

About the Opportunity

We are looking for a results-driven Senior Account Manager to oversee key customer partnerships across a multi-location logistics and supply chain operation. This role is ideal for a professional who combines relationship management, commercial awareness, and data-driven decision-making to deliver strong business outcomes.

You will serve as a key link between customers and internal business teams, ensuring service delivery aligns with contractual commitments, operational goals, and financial expectations. The successful candidate will be comfortable navigating complex business challenges, engaging with executive stakeholders, and identifying opportunities to improve performance and grow long-term partnerships.

Key Responsibilities

• Manage high-value customer relationships across multiple sites, ensuring alignment between client expectations and business objectives.
• Monitor customer agreements, service-level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.
• Review operational reports, financial results, and performance metrics to identify improvement areas and potential business risks.
• Evaluate the impact of service performance, operating costs, and productivity on customer satisfaction and profitability.
• Coordinate with Operations, Engineering, Automation, Finance, Legal, and other departments to resolve issues and improve service delivery.
• Prepare and lead quarterly business reviews, executive presentations, customer meetings, and strategic discussions.
• Translate complex operational and financial information into clear insights, recommendations, and action plans.
• Investigate performance challenges, question existing processes, and collaborate with stakeholders to implement sustainable solutions.
• Anticipate customer concerns, contractual exposure, and operational challenges, taking proactive steps to mitigate risks.
• Establish clear ownership, strengthen cross-functional collaboration, and ensure timely execution of agreed initiatives.
• Champion process improvements that enhance efficiency, service quality, productivity, and overall customer experience.
• Identify opportunities to increase account value, improve commercial results, and develop existing customer relationships.
• Visit operational facilities and customer locations as necessary to support account objectives.

Required Qualifications and Experience

• At least 6 years of relevant experience in account management, customer relationship management, third-party logistics (3PL), contract logistics, supply chain, distribution, e-commerce fulfillment, or a comparable operational environment.
• Bachelor's degree in Engineering, Supply Chain Management, Business Administration, or a related discipline.
• Demonstrated success in managing complex customer accounts and engaging with senior-level stakeholders.
• Strong analytical capabilities, including the ability to interpret operational metrics, financial reports, and business performance data.
• Practical knowledge of customer contracts, SLAs, KPIs, service commitments, and commercial obligations.
• Sound business judgment and an understanding of the relationship between operational efficiency, customer satisfaction, and financial performance.
• Proven ability to coordinate cross-functional teams and influence decisions without direct reporting authority.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to work effectively with operational leaders, technical teams, finance professionals, and executive management.
• Strong critical thinking and problem-solving skills, with the confidence to address complex customer and business challenges.
• Willingness to travel to customer sites and operational facilities based on business requirements.