Senior Director, Operations Strategy
Keller Executive Search
Senior Director, Operations Strategy
A hospitality and entertainment company in Rochester, NY is seeking a Senior Director, Operations Strategy to lead strategic planning, operating model improvement, performance initiatives, and cross-functional execution across a complex service environment.
This leader will partner closely with Operations, Finance, Food & Beverage, Guest Experience, Facilities, Marketing, and executive leadership to improve efficiency, profitability, customer satisfaction, service delivery, and business scalability.
Responsibilities
- Develop and execute operations strategy across hospitality, food service, and entertainment business units.
- Lead strategic initiatives focused on service optimization, revenue growth, cost control, guest experience, and operational consistency.
- Partner with senior operations leaders to assess business performance and identify improvement opportunities.
- Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives.
- Support annual planning, budgeting, forecasting, and long-range operational planning.
- Evaluate staffing models, labor utilization, process workflows, vendor performance, and resource allocation.
- Lead cross-functional projects involving new site openings, service model changes, technology implementation, guest experience improvements, menu optimization, venue optimization, or operational transformation.
- Translate data, financial performance, operational trends, and guest feedback into practical recommendations for senior leadership.
- Establish performance metrics and reporting routines to track progress against operational goals.
- Support change management and communication plans for major operational initiatives.
Vacancy posted 4 days ago
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