Technical Support Specialist

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

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The Technical Support Specialist provides technical assistance to our students, faculty, and staff. Responsibilities for this position include:

• Research and identify solutions to software and hardware issues
  
• Diagnose and troubleshoot technical issues, including account setup and network configuration
  
• Ask customers targeted questions to quickly understand the root of the problem
  
• Track computer system issues through to resolution, within agreed time limits
  
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  
• Provide prompt and accurate feedback to customers
  
• Ensure all issues are properly logged
  
• Prioritize and manage several open issues at one time
  
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  
• Prepare accurate and timely reports
  
• Document technical knowledge in the form of notes and manuals
  

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a


"life-more-abundant."