Front Desk Agent/Renaissance St. Louis Airport

Front Desk Agent

At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment.

We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you.

The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience.

Key Responsibilities:

• Greet guests warmly and provide a welcoming arrival experience
• Prepare for and acknowledge our loyalty members and return guests
• Process check-ins and check-outs accurately and efficiently
• Handle room assignments, special requests, and upgrades
• Respond promptly and professionally to guest inquiries and concerns
• Maintain accurate billing and cash handling procedures
• Promote hotel amenities, outlets, and local experiences

Requirements:

• Previous hotel or customer service experience preferred
• Ability to multitask in a fast-paced environment
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing
• Minimum lifting/pulling of 20 pounds
• Standing for majority of shift
• High school education required. Relevant training and experience and additional education preferred.

Benefits:

• 401(k) matching
• Medical, Dental, and Vision Insurance (for eligible associates)
• Paid Time off/paid holidays after 90 days
• Life insurance
• Hotel discount program

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.