Duty Supervisor (full-time)

Job Description Job Description Riverwalk Estates , the premier independent living retirement community for active seniors in Kennewick is now hiring for a full- Time Duty Supervisor. Swing shift (Tuesday-Sat 3-11pm and 5-11pm) ABOUT THE POSITION This role is responsible for ensuring prompt personal attention to the residents and their needs. This position promptly responds to resident emergency calls in a calm, helpful manor and performs clerical duties and other community functions as needed. This position is considered a universal employee worker and will be crossed trained in other positions as directed by the community Managers and/or Regional Director. Primary duties are cleaning duties. The "concierge" part of the duties are safety duties: answering e-calls and helping residents who are up at night and need assistance. Duties are mostly cleaning. No administrative office work. · Consistent 3:00 PM-11:00 PM shift with no early mornings or rotating schedules · Sunday and Monday off every week · Daytime freedom for family needs, appointments, errands, or personal interests · Well-suited for parents managing school schedules and retirees seeking structure without full-time stress REQUIREMENTS AND QUALIFICATIONS · Must be 18 years of age or older. · Must have a friendly, professional, and energetic personality and have a passion for improving the lives of others. · Experience in computer use and relevant software applications; Word and Excel preferred. · Prior experience with customer service, purchasing, payroll and accounts payable/receivable preferred. · Embodies a patient and creative attitude with the ability to "think outside the box." · Demonstrates critical thinking skills in problem solving and decision making. · Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player. · Strong interpersonal and communication skills · Comfort serving as the senior authority on-site during evening hours · Calm, professional judgment in unexpected situations · Customer-service and relationship-driven mindset · Reliability, consistency, and professionalism · Able to communicate effectively in English, both verbally and in writing, with residents and staff. Possibly Held Prior positions- 1. Leasing Consultant (Conventional Apartment Communities) 2. Hotel Front Desk Agent or Guest Services Manager 3. Retail Store Manager or Assistant Manager 4. Bank Branch Associate or Personal Banker 5. Medical Office Manager or Patient Services Coordinator 6. Customer Experience or Call Center Supervisor 7. Retired Sales Executive (B2B or B2C) 8. Retired School Administrator, Counselor, or Educator 9. Former Small Business Owner or Operator OUR MISSION Our residents deserve the best so we are seeking someone who understands hospitality, integrity and compassion. We believe patience, loyalty, understanding, and hard work are the core components of rewarding lives and careers. If this interests you, come join our team! HOW TO APPLY Please come by and complete an application (no phone calls), we would love to meet you! OR Submit your resume for consideration. We do pre-employment background checks, employment verifications, and reference checks. Riverwalk is an Equal Opportunity Employer. Company Description At Hawthorn Senior Living, our caring concern for our residents is the foundation that leads to outstanding resident services. As contributing members of the communities we serve, what is most important is that we love our residents. We care about people and because our residents deserve the best, we are looking for employees who understand caring and compassionate customer service. Working in our retirement communities, you will have the opportunity to make a difference in the lives of our seniors every day. Company Description At Hawthorn Senior Living, our caring concern for our residents is the foundation that leads to outstanding resident services. As contributing members of the communities we serve, what is most important is that we love our residents. We care about people and because our residents deserve the best, we are looking for employees who understand caring and compassionate customer service. Working in our retirement communities, you will have the opportunity to make a difference in the lives of our seniors every day.