Regional Operations Leader-Western Region

Job Description

Job Description

1) Leadership Development & Accountability

• Coach, mentor, and develop Location Leaders while building succession plans and bench strength.
• Install and reinforce EOS disciplines, including scorecards, weekly L10 meetings, quarterly priorities (“rocks”), and accountability structure.
• Set clear expectations around performance, culture, and results.
• Conduct regular branch reviews, providing actionable feedback and ensuring follow-through.
• Model Lencioni principles to foster high-trust, cohesive and results-driven teams.

2) Administrative Compliance

• Ensure adherence to company policies, SOPs, and internal controls (cash, inventory, pricing, credit, and returns).
• Oversee accurate and timely completion of reporting, audits, and required documentation.
• Partner with Finance, HR, and IT to maintain ERP discipline, inventory accuracy, billing integrity, and effective onboard-ing/offboarding.
• Standardize processes across branches to minimize variation and reduce errors.

3) Facility Standards and Upkeep

• Maintain clean, organized, and safe facilities aligned with brand standards and 5S principles.
• Oversee preventive maintenance, vendor relationships, and budgets for repairs and improvements.
• Ensure merchandising, signage, and showroom presentation enhance the overall customer experience.

4) Safety Leadership

• Champion a proactive safety culture through daily practices, training, and accountability.
• Ensure compliance with OSHA, DOT, and HazMat regulations, including proper documentation and certifications.
• Investigate incidents and near-misses; implement corrective actions; and track performance indicators.

5) Customer, Experience, and Order Accuracy

• Elevate service standards to ensure fast, friendly, and accurate customer interactions.
• Monitor key metrics such as fill rate, OTIF (on-time/in-full), order accuracy, and response times.
• Lead continuous improvement based on customer feedback) NPS. CSAT. And Voice of Customer).
• Partner with Supply Chain to optimize inventory and substitutions that protect the customer experience.

6) Sales Growth (House Accounts Focus)

• Develop and execute regional strategies to grow house accounts: coverage, pipelines, pricing discipline, and retention.
• Collaborate with Sales on account planning and branch-level execution.
• Coach teams on cross-selling, upselling, and margin management without compromising service.
• Track performance and proactively address underperforming locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to per­form the essential work functions. Standing, Walking, Sitting, Carrying, Kneeling, Stopping, Reaching, Talking, Typing/Keyboarding, Listening/Hearing, Light Work and Lifting up to 50 pounds.