IT Analyst

IT AnalystMascot, Tennessee, United States, 37806 IT Analyst Position Summary Provide advanced site technology support and lead small, well-scoped projects that improve stability, reliability, and efficiency within a manufacturing or distribution environment. This role is responsible for resolving complex technical incidents, performing root cause analysis, implementing corrective and preventive actions, and driving standardization through documentation and process improvement. The position also collaborates closely with site operations, corporate IT teams, and external vendors to ensure business continuity and operational excellence. Through proactive problem solving, knowledge sharing, and collaboration with site and corporate teams, the role helps ensure technology systems remain stable, secure, and aligned with business objectives.Core FunctionsTechnical Support & Incident ResolutionInfrastructure & Platform AdministrationOperational Technology & Plant Systems SupportProject Leadership & Continuous ImprovementCollaboration & Service DeliveryGeneral Qualifications & ExperienceEducation & Experience Associate degree in Information Technology, Computer Science, or a related field with a minimum of three (3) years of relevant experience, or Bachelor's degree in Information Technology, Computer Science, or a related field with two (2) to four (4) years of relevant experience. Experience supporting manufacturing, industrial, or distribution environments preferred.Technical Knowledge Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 technologies. Experience supporting Active Directory, SCCM, endpoint management, print services, and device deployments. Familiarity with RF equipment, handheld devices, label printers, and shop floor computing equipment. Basic understanding of LAN/WAN networking, wireless connectivity, and troubleshooting methodologies. Exposure to virtualization, backup, disaster recovery, and manufacturing systems environments preferred.Professional Competencies Demonstrated analytical and troubleshooting skills. Strong customer service and communication abilities. Ability to manage priorities and work independently with limited supervision. Effective project coordination and organizational skills. Ability to communicate technical concepts to both technical and non-technical audiences. Commitment to documentation quality, process improvement, and operational excellence. Ability to meet all applicable site, safety, security, and regulatory requirements. Must be a U.S. Citizen or Green Card Holder.Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025. We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.Why Choose Timken?Over a century of knowledge and innovationA culture of top performanceA global, diverse environmentProducts that contribute to a sustainable worldA conviction to improve communities around usCompetitive salary and benefits